Required Experience:
Minimum of 8 years of Information Technology experience.
ServiceNow Certified System Administrator (CSA) certification.
Hands-on experience configuring and developing in ServiceNow, including form and field creation/updates (backend configuration and/or App Engine Studio).
Strong oral and written communication skills, including the ability to collaborate effectively with technical teams, stakeholders, and customers.
Work independently with minimal supervision or as part of a cross-functional development team to deliver time-sensitive tasks and platform enhancements.
Participate in requirements gathering, technical design discussions, and peer reviews to ensure solutions meet business and technical standards.
Develop and maintain technical documentation, including configuration details, integration specifications, and operational runbooks.
Required Technical Skills:
Leverage AI capabilities (AI specific tools are CoPilot and playwright) in daily work to improve productivity and solution quality (e.g., accelerating troubleshooting, code review, documentation, and automation design).
Knowledge of users, groups, roles
Experience creating, modifying, troubleshooting ACLs (Access Control Rules)
Experience using Flow Designer, including approvals, task orchestration etc
Experience with automated testing and quality practices: ATF (Automated Test Framework)
Strong understanding of the ServiceNow data model (tables, inheritance, dictionary attributes), update sets
Develop, enhance, and maintain ServiceNow client-side and server-side scripting, including Client Scripts and Business Rules.
Design and implement Service Catalog solutions, including Catalog Items, variables, UI Policies, UI Actions, UI Builder / Service Portal, Workspaces.
Preferred Skills:
ServiceNow application development experience in two or more of the following areas:
ITSM modules including Incident, Change, Problem, and Knowledge Management
SPM modules including Demand and Project Portfolio Management (PPM)